How to Shop Online
Canadian Customers: Important Information
For our Canadian customers
Oriental Trading uses Canada Post's Borderfree Service to allow you to see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. Here is some additional information for our valued Canadian buyers.
Shopping Fulfillment Service
The purchase of any product from Oriental Trading while using the Shopping Fulfillment Service offered by Canada Post shall be a transaction solely between you and Oriental Trading Any question, request for support or dispute you may have regarding any product should be addressed directly to Oriental Trading. Canada Post, its parent, subsidiaries or affiliates or any of its or their respective employees, agents, officers, directors or third party service providers have no responsibility or liability for your relationship or dealings with Oriental Trading, nor any products you acquire from Oriental Trading including their quality and performance, including, without limitation, any failure in delivery of said Goods to the Distribution Center in the U.S., which shall be the sole responsibility of Oriental Trading.
Title to Products
At no time does Canada Post take title to or responsibility for any products that it may acquire, ship or accept on your behalf. Title in or to any products shall at all times remain with, as applicable, Oriental Trading or you. The passing of title from Oriental Trading to you shall be determined in accordance with the Oriental Trading's standard terms and conditions but notwithstanding the foregoing, in no instance will title pass from Oriental Trading to you at a time later than that of the receipt of said Goods at the Distribution Center in the U.S.
By ordering goods from Oriental Trading, you hereby authorize a licensed Canadian customs broker chosen by Canada Post to act as your agent, and to transact business with Canadian Border Services Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, to return merchandise to Oriental Trading and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that you will obtain the refund directly from Canada Post. In this connection, you also authorize the customs broker to endorse any refund cheque issued by CBSA in your name, so that Canada Post can be reimbursed.
Oriental Trading and Canada Post shall each have the right, in their sole discretion, to refuse to provide service with respect to any product or quantity of products. This right shall exist at all times, even after Oriental Trading or Canada Post have accepted your purchase instructions.
The purchase process requires you to give Oriental Trading your purchase information, billing and shipping addresses and credit card information. This information is provided to Canada Post to allow Canada Post and its suppliers (such as credit card processors) to process and fulfill purchase instructions and to contact you with status updates and service-related information. Any such suppliers are under strict written confidentiality requirements and may only use this information to provide their services to Canada Post. Canada Post also may from time to time analyze and study this information to help Canada Post better serve merchants and consumers with its Borderfree Service, including purchase trends using the Borderfree Service, at the postal code level. Any such studies or reports so generated for Canada Post, or Oriental Trading, will not contain any personally identifiable information.
In order to protect you, Oriental Trading and Canada Post from fraudulent transactions, Canada Post may provide your transaction-related information to a reputable third party organization to perform address and credit verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Canada Post also reserves the right not to ship items ordered or purchased on this website to certain addresses, at its discretion. In the event that Canada Post chooses not to ship an item, you will be notified by Oriental Trading.
Oriental Trading and Canada Post reserve the right to co-operate with local, provincial and national authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on Canada Post and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
Warranty Coverage and Liability
CANADA POST IS NOT LIABLE OR RESPONSIBLE FOR THE CHARACTER, QUALITY, PERFORMANCE, QUANTITY, SIZE, COLOUR, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY PRODUCT ACQUIRED BY YOU OR ON YOUR BEHALF FROM ORIENTAL TRADING OR ANY ACT OR OMISSION OF ORIENTAL TRADING THE WARRANTY COVERAGE FOR A PRODUCT, IF ANY, SHALL BE LIMITED TO THE COVERAGE OFFERED BY ORIENTAL TRADING OR MANUFACTURER OF THE PRODUCT. YOU ACKNOWLEDGE THAT SOME WARRANTY PROGRAMS ARE VALID ONLY IN THE JURISDICTION WHERE ORIENTAL TRADING RESIDES AND THAT IT IS YOUR SOLE RESPONSIBILITY TO DETERMINE IF THE WARRANTY PROGRAM FOR ANY PRODUCT YOU PURCHASE WILL BE HONOURED WHERE YOU RESIDE. YOU ACKNOWLEDGE AND AGREE THAT CANADA POST SHALL NOT IN ANY CASE BE LIABLE FOR ANY AMOUNTS WHICH EXCEED THE VALUE OF THE PARTICULAR ITEM BEING PURCHASED OR FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES WHETHER OR NOT SUCH CANADA POST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
All returns will be subject to Oriental Trading and Canada Post's return policies. Subject to its then current return policies, Canada Post will facilitate the return to Oriental Trading Canada Post does not guarantee that any product will be cleared through customs or that Oriental Trading or applicable government authorities will issue any refund. Any credit issued, including for gift returns, will be issued to the credit card used in the original purchase and will include the original cost of the product plus any duties and taxes originally charged, less any return charges imposed by Oriental Trading or Canada Post and any applicable taxes. Canada Post also reserves the right to recover any actual logistics costs incurred in the processing of a return back to Oriental Trading returns facility in the form of a reduced credit, unless otherwise instructed by Oriental Trading.
Canada Post is required to charge to all Canadian customers GST/HST as applicable depending upon the Province to where the shipment is made. GST/HST as it applies to the product and duty values is a reimbursement to Canada Post for the GST/HST paid by Canada Post on your behalf when the goods clear customs. Canada Post will also charge you GST/HST on Shipping and Handling and/or Returns Costs, if applicable. Any shipments made to Ontario addresses will be assessed the Ontario Resale Sales Tax ("PST") by customs upon crossing the border; Canada Post pays this on your behalf and includes the amount to be reimbursed by you to us in your Landed Cost Quote.