Rated 5.0 out of 5.0 by momof2inCali Twice a Charm!
I bought these napkins personalized for my parents' 50th Wedding Anniversary. The first time they arrived on Saturday, they were incorrect and fading as you scanned mid-way through the napkins --the information that I entered online was correct and even their sticker to close up the napkins were correct. I was so disappointed and panicked because the party was that next weekend. I called the next day (on Sunday) to hopefully have them fix it. They went above and beyond--- by fixing the wording (they looked terrific all the way through on each napkin), shipping it early (they arrived on the Thursday--2 days before the party) and not charging me for their mistake. I really appreciate the level of service that I received over the phone---friendly, apologetic, professional and a quick turn-around time! I would definitely purchase from them again because of their wonderful customer service. The napkins with the personalized writing on it were even better the second time (as well as correct) and it made the party very special for my parents. Cannot thank you enough Oriental Trading for your quick turn-around time! I will definitely let everyone know what a reputable company you are....Thank you!
October 22, 2013