100% Satisfaction Guarantee
Guaranteed Fun at the Lowest Prices
For over 75 years we've been helping friends and families around the world add more fun to their lives. And we want to do the same for you! If you are not 100% completely thrilled with your order, just give us a call and we'll make it right with an easy, no-hassle exchange or full merchandise refund. It is that simple. Fun. Guaranteed.
Among other things, the new legislation strengthens rules for lead content and phthalates (a chemical used in plastic) in children's products, mandates third-party testing and provides more resources for the Consumer Product Safety Commission (CPSC), the federal agency that will implement the new requirements. Oriental Trading Company took an active role in the legislative process by working with members of Congress and the retail and toy industries, all with the goal of strengthening the safety of children's products in the United States.
Even before the legislation passed, we proactively strengthened and improved our product safety standards. For example, last March, we instructed our suppliers to meet standards that are even more stringent than the new legislation requires.
Oriental Trading's product safety practices include the following:
- 100% of children's products are tested before they are shipped to us. We do not authorize shipment of products unless they meet both our requirements and federal safety requirements.
- Our products are tested by one of the world's largest independent consumer product testing laboratories.
- Products are tested to standards established by the CPSC, American Society for Testing and Materials (ASTM), and other state and federal agencies as applicable.
- We actively engage our suppliers on product safety matters by:
- Providing information and training related to safety requirements.
- Conducting factory inspections.
- Regularly reviewing each supplier's compliance with federal, state and our own product safety requirements.
- Informing suppliers of our zero tolerance policy for anything less than full compliance.
Oriental Trading will continue to set a high bar for our product safety standards. You can be confident that we are focused on the safety of our products and on doing all we can to ensure the safety of children. As enhancements to our product safety standards are made, we will post them on our website. Just look for the Product Safety button at www.orientaltrading.com. If you have comments or questions, please send us an e-mail at productsafety@oriental.com.
Thank you for your business and for your trust in Oriental Trading Company.
110% Lowest Price Guarantee
We are committed to offering you the best value for your dollar with the lowest prices - guaranteed! If you find a lower price (excluding shipping and handling) on an identical item anywhere in the U.S., we'll beat that competitor's price by 10%. Simply show us the printed or website advertisement with the competitor's price, and we will refund you 110% of the difference in price. With the lowest price, largest assortment, and best customer service, there's no reason to shop anywhere else. That's the Oriental Trading difference. Discover it today!



