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All content on this site is available, via phone, at 1-800-875-8480. . If you experience any accessibility issues, please contact us.

Returns & Refunds

If you have received items that you are not satisfied with, please contact us.

General Requirements For Returns:

  • Requests must be made within 30 days from the day the order is placed.
  • Customer Service must authorize refunds and returns in advance.
  • Returned items must be shipped back with 30 days from the date that the return has been authorized.
  • All products must be returned with original labels affixed.
  • Returns must include the name of the original purchaser.
  • Refunds will exclude shipping and handling fees.

The following items are only returnable if they are in their un-opened and un-blemished original packaging:

  • Costumes
  • Socks and Stockings
  • Shoes and Boots

The following items are NOT returnable:

  • Undergarments
  • Eyelashes, wigs, beards and facial hair
  • Prosthetics, fangs and fake teeth
  • Cosmetics
  • Latex Masks
  • Food and Candy Items
  • Personalized Items
  • Any item that states in cannot be returned in the product description

For animatronic or electrical items, please contact Customer Service.

Contact Information

We're here to help. Feel free to reach out to us with any questions or concerns.
Contact Form

Chat with Us

  • Monday-Friday 7AM-11PM CST
  • Saturday-Sunday 8AM-11PM CST
Launch Chat

Phone Numbers

Toll-Free: 1-800-875-8480
  • Monday-Friday 7AM-9PM CST
  • Saturday-Sunday 8AM-8PM CST
International Orders: 402-331-6800
  • Monday-Friday 8AM-6PM CST
  • Saturday 8AM-4:30PM CST
  • Sunday CLOSED
Operadores bilingues: 1-800-457-6728
  • Lunes-Viernes 9AM-5PM CST

Fax Number

  • Domestic: 800-327-8904
  • International: 402-596-2364
24 hours a day, 7 days a week.

Address Information

Oriental Trading Company
P.O. Box 2308
Omaha, NE 68103-2308