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100% Happiness Guarantee

100% Happiness Guarantee

For over 85 years, we've been helping friends and families around the world spark imaginations, celebrate special moments and add more fun to their lives. And we want to do the same for you! If your order doesn't completely excite and delight you, we'll make it right with a hassle-free exchange or refund. It's that simple. Happiness. Guaranteed.

If you're unsatisfied for any reason, just give us a ring at (800) 875-8480 or email custserv@oriental.com within 90 days of purchase. We'll make things right with a hassle-free exchange or refund as quick as can be.

Proof We're Customer Obsessed!

Newsweek noticed, and you did too! With results powered by Foresee, check out how our fun-tastic customer service goes above and beyond. But, hey, we don’t like to brag so here's what some of our favorite fans (that's customers like you!) are saying:

–Best customer service I've had in a long time! Other companies should take lessons from you.

–I felt taken care of by a friend who truly cared about me and my request. A wonderful experience all around. Thank you!

–I have been incredibly impressed with the customer service provided to me every time I have ever needed to contact your customer service department. If an error is made then it is always taken care of quickly and efficiently. The customer service representatives are always very friendly and helpful. I can always order with confidence.

–The rep was very empathetic, sincere, and professional. I'm a manager that works with customers regularly. I would definitely hire her for her professionalism.

–The CSR was extremely helpful. She was professional, and courteous. She helped me purchase additional items to my order. She made me feel like my needs were important. She was also very patient! Thank you for your assistance and support!

–It was pleasant and quick experience.

–Your company always stands behind its products and actually cares about the customers.

–The customer service was great! I called on a Saturday morning to report that I was missing a portion of my order, and the issue was resolved from dialing the number to hang up in under 5 minutes with courtesy and respect. I wish every call center was this easy and pleasant to deal with.

–Excellent representative who had all the answers and suggested accurate alternatives to the unavailable item I had ordered. Definitely one of the best experiences I've ever had with customer service.

–I am very very pleased with your company, and I will tell everyone that your company cares about you as a person, and they will work out any problem with class and quickly ! Thank you and well done! Sultana Jones.
P.S. I saw you on Undercover Boss and I was sold then and I'm sold now that you really care for the person and not just money. Smiles! Your company has been a part in making a lot of people happy.

4 Brands, 1 Easy Checkout!